At S.T.E.P Tutoring, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of our website visitors, students, parents, and guardians.
This policy applies to information we collect through our website (steptutoring.co.uk), by telephone, email, WhatsApp, in person, and through any other means.
1.1 Personal Information You Provide
We may collect the following types of personal information when you interact with us:
- Contact Information: Name, email address, telephone number, postal address, WhatsApp contact details
- Student Information: Student's name, age, date of birth, year group, school name
- Educational Information: Academic performance, learning needs, subjects requiring support, assessment results, progress reports
- Parent/Guardian Information: Name, relationship to student, contact preferences, emergency contact details
- Booking Information: Session dates, times, location preferences, tutoring format (online/in-person)
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Correspondence via email, WhatsApp, telephone, or other communication channels
- Feedback and Reviews: Testimonials, reviews, survey responses
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical Information: IP address, browser type and version, device type, operating system
- Usage Information: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from:
- Schools or educational institutions (with appropriate consent)
- Other tutoring providers (if transferring services)
- References provided during the enquiry process